Shipping policy

Shipping

All orders purchased online from Coco Shoes Store will be shipped via Aus Post. Online orders are processed between Monday-Friday within 48 hours of being placed.

Please note: If your order is being placed on a weekend or public holiday it will be dispatched the following working day. All shipping is sent express and costs $20 Australia wide.

Once your order has been dispatched you will receive a tracking number and shipment notification. All Australia wide orders can be tracked through the link below: https://auspost.com.au/mypost/track/#/search

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the goods are faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.